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Of interest to users

Customer Service

Autobuses Urbanos de Bilbao, Biobide    places its Customer Care Service in Calle Licenciado Poza, 6 at the disposal of all the users of Bilbobus. At this office, they can make enquiries, request information on the Service and make any complaints which they feel convenient, and will be attended at all times by our friendly staff.

They may also contact the Customer Care Service on ++944790981 or on our e-mail clientesbilbobus@alsa.es  The office is open all day from 7.30 am to 8 pm, Monday to Friday, and from 9 am to 2 pm, Saturdays. On July and August the office is open from 8 am to 3 pm from Monday to Friday and from 9 am to2 pm on Saturdays.

Lost property

Autobuses Urbanos de Bilbao, Biobide  collects its entire Customers' lost property and, once identified, sends it to the Customer Care Office (Licenciado Poza, 6) on a daily basis.

 Lost property is recorded in a data base with the date it is found on to make it easy to find. Every 48hours, any property which has not been claimed at the Customer Care office is sent to the Lost Property Department of the Local Police.



© Autobuses Urbanos de Bilbao, Biobide. Calle Tellaetxebidea, 3. 48015 Bilbao  clientesbilbobus@alsa.es
T. 944 453471 F. 944 452244